Pearle Vision fills almost every prescription eyeglass order using their attached fulfillment center, so wait times are minimized.īring back any pair of glasses within 30 days for a repair, replacement or exchange with no hassle and no explanation. With more than 1,000 branches across Europe and in the Middle East, Pearle Vision has also become an international name in eyewear. Shady shady!!!įounded in 1961 in Savannah, GA, Pearle Vision is now one of the leading eye wear retailers in the U.S. Many companies buy 5 star reviews, and their local Website states a high Google review rating but in “quotes” includes only 2 reviews. Do not support a company who treats people with disabilities this way, or pay their way overpriced prices for terrible customer service staff/management. We will file “good faith complaints” for their violations to the appropriate government/agencies. As the exchange of goods has not occurred, their contractual obligations of the purchase is in breach. According to universal commercial code, a purchase requires payment and exchange of goods. I then tried to explain: a refund can only happen after a purchase. The manger refused to cancel our transaction, stating "we have signs 'all sales final'" and she was not concerned about their violations and chose to argue her incorrect interpretation stating, "OUR company policy." I then read their “guarantee” to her (attached) RETURN*. I was told, "She is due in at ten but that doesn’t mean anything, and if she doesn’t return your call please call back again." (I think we may have found the source of the problem!). I called to cancel the glasses order (within 19 hours of placing and informed the management of the ADA issue I observed and multiple other HIPAA violations. We can understand some price differences but almost $500 more is outrageous. The glasses picked were $485 more expensive than online for the same product. My spouse was able to find preferred glasses but after leavening I had a bad feeling and started checking reviews. I’ve explained it in layman terms” (as an answer to something not my question in the First place). I continued to try and find out answers to my original question and was still met with hostile word choices, told “I still don’t believe you had that” “I don’t know how to explain it to you any other way. She said “I must have had a different vision problem as that is only offer for lens that need need a different correction. I then pulled out the certificate of authenticity of that coating in my glasses case. I requested a specific coating and she said they can’t do that and that the coating company does not allow it for my prescription type. She did not listen to my question and gave an answer to sell their product. This same associate then became our person and while she offered a little more feedback in glasses (than another associate who was too busy watching sports) I asked her a question about the coating they use for glasses (as I had a problem with a specific coating in my last glasses) and was trying to make sure they do not use that coating. The associate was talking very “INTENSE” and patronizing is the best way to describe it (not intentionally rude but aggressive). While I was looking at glass I overhear another associate helping a patient. I will say the eye doctor was amazing, provided excellent care, information, and was very professional (Very good eye doctor)! When looking for glasses they offered very little help/suggestions, and I had to ask to see things behind multiple locked cabinets. The first girl that helped me was very nice but added on services and had us pay for them “cause they were not sure if insurance would cover them or not”.
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